RETURNS: We get it. Sometimes things just weren’t meant to be. If you’re looking to process a return, take a sigh of relief—we’ve made it easy! Unwashed, unworn and unused merchandise may be returned for store credit. Items must be returned no longer then 21 days of receiving your order to get a store credit. Items marked 40% off or more, and Final Sale items are not eligible for returns. Please include your order number, and full name back with your return.
Once the return has been shipped, please keep records of your tracking information. When we receive returns, they will be processed within 3-5 business days. You will then be issued an online store credit code in the amount of the item returned minus the shipping charges. Note: All jewelry is final sale and not eligible for returns.
You do NOT need an authorization to mail you returns back, as long as they meet the qualifications above.
ATTN: CJLA Exchanges
Carly Jean Los Angeles
28936 Avenue Williams
Valencia, CA 91355
POP UP SHOP SALES: All sales made at our CJLA Pop Up Shops are not eligible for exchanges or store credit. Final Sale Items: All items sold in the Clearance section of our shop are considered final sale.
PRICE ADJUSTMENTS: We will not alter pricing refunds if it has been over 48 hours since the original purchase.
FINAL SALE: Please note, sale items and custom orders are final sale. Similarly, all items sold at a discount of 40% off or more are also considered to be FINAL SALE and are not eligible for return or exchange.
Lost or Stolen Packages: Ownership of packages is turned over to USPS transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.