Overall rating: 4.3703704 / 5 from 54 reviews.
Customers appreciate the hassle-free returns and the peace of mind from package protection, making this product a reliable choice.
Review topics: ["length","quality","customer service","shipping","jeans","returns","mind","products","exchanges","service","option"].
"Tried to do an exchange. I sent my jeans back in. They were too big to exchange them for a smaller size. It’s been three weeks since I sent my jeans back in and they still have not sent my exchange pair. I’ve emailed them multiple times and have not gotten any answers."
"This is a really cute shirt and I look forward to wearing it this fall. Shipping was timely and I appreciate being able to get a free return, if needed (though I’ve ordered MANY CJLA pieces of clothing and have only ever used the return policy once)."
"Package protection is very nice to have. Always use it."
"I love the fit, length and fabric of the June dress, but one of the straps is on backwards. I didn't notice it until after I washed it and first thought it was just twisted from washing. It should be an easy fix! (It's the first photo)"
"Worth paying for, I needed to return one and exchange something. it was quick, easy and simple. Within about 5 min I had my items ready for return. Worth the value"
"I had an exchange question and the CJLA team was quick to respond and very detailed in their helpfulness. Their customer experience is far greater than you will find in the online retail space. It’s personal and they will even follow up if they don’t hear from you to make sure they answered all your questions."
"Dress looks like the pictures! Thinner fabric for warmer weather. Does run a little snug in the top. I got my normal size in xs. It wasn’t worth hassle of returning as I’m not sure the small would have worked out (may have been just too big)."
"I have not had to return but maybe a two items and it was quick and easy. Refunds were quickly processed. Customer Service has always been great."
"Glad to know my package is protected and covered if anything happens. Also love that I am able to exchange for an online gift card."
"It was very simple to return FOR CREDIT via FedEx. Easy instructions and immediate credit. I just added it to my AppleWallet to use for my next CJLA purchase!"
