Customer Care Representative APPLY NOW

Tarzana, CA
Full time

Carly Jean Los Angeles is looking for someone with a genuine love for people and an enthusiasm to do work at the highest level! They should be passionate about:

  • Caring for our customers first
  • Reading books about customer experience, customer service, etc.
  • Adapting to the latest trends and how it serves our customer
  • Understanding customer's problems & frustrations, their hopes and fears and how our products and services serve them
  • Communicating in our brand voice
  • Putting outfits together
  • Relationship management
  • Bringing a positive attitude to every situation

Our ideal candidate is someone that:

  • Has 1-2 years of customer service experience
  • Is proficient in Microsoft Excel + Google Sheets
  • Is familiar with Instagram and other social media channels
  • Responds promptly to all customer inquiries via Email, LiveChat, Social Media channels
  • Can place, cancel + track orders
  • Can answer store policy questions
  • Shares product and fashion knowledge (will be trained)
  • Solves customer issues
  • Provides innovative ideas
  • Maintains relationships with our warehouse/shipping team
  • Processes return credit in a timely manner
  • Tracks issues with warehouse + products and communicate them with extended team

Dependent upon prior experience/skill set, pay starts at $20-25 per hour.

At CJLA, we lead with our values

  1. Honor God- which fleshes out in how we care for our customers and our team, holding each other accountable to what we say we stand for.
  2. Giving back- we donate to and connect with people that share our same values of ending human trafficking, caring for the sanctity of life before birth and building the next generation who seek to make change in the world

Some Benefits we offer are:

-Fast Growth in pay and position

-$600 in CJLA clothing credit per year

-30% off all CJLA branded products

-Paid Sick Time

-1-2 lunches provided weekly (in addition to office snacks)

-Fun work environment encouraging creative freedom

-Education via Books, Videos and Conversations for Business, Team, and Personal Growth

You must be able to:

-Work in office (Tarzana, CA)

-Work night + weekend shifts (remote)

If you want to be part of a team that wants to do great things and make changes, not only at CJLA but in the world-- APPLY TODAY!


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