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Customer Care Representative APPLY NOW

Tarzana, CA
Full time

Carly Jean Los Angeles is hiring 2 full-time 40 hour a week Customer Care Representatives. CJLA is a clothing and lifestyle brand that exists to simplify people's lives starting with their closets, leading to their homes, and building their lives. We are seeking kind team players who are hungry, humble, smart, self-starting creative thinkers.

Dependent upon prior experience/skill set, pay starts at $20-25 per hour.

Benefits:

-Fast Growth in Pay and Position

-Health insurance plan (Medical, Dental, Vision - with company contribution)

-401K plan (Eligible after 1 year)

-$1200 in CJLA clothing credit per year

-50% off all CJLA branded products

-Paid Time Off (after time with company)

-Paid Sick Time

-1-2 lunches provided weekly (in addition to office snacks)

-Fun work environment encouraging creative freedom

-Education via Books, Videos and Conversations for Business, Team, and Personal Growth

Required:

-Work in office in Tarzana, CA: Monday - Friday

-Available to (possibly) work nights /weekends

Responsibilities include:

-Responding promptly to all customer inquiries via Email, LiveChat, Social Media channels

-Placing, cancelling + tracking orders

-Answering store policy questions

-Sharing product and fashion knowledge (will be trained)

-Solving customer issues

-Providing innovative ideas

-Maintaining relationships with our warehouse/shipping team

-Processing return credit

-Posting pre-approved content on social media

-Tracking issues with warehouse + products and communicating them

 Required Experience:

-One year of customer service experience

-Proficiency in Microsoft Excel + Google Sheets

-Familiarity with Instagram and other social media channels



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