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Customer Care Representative-Full Time APPLY NOW

Tarzana, CA
Full time

Carly Jean Los Angeles is currently seeking a Full-time Customer Care Representative. As a Customer Care Rep. your patience, attention to detail and overall positive presence are the foundation for providing an outstanding customer experience. With plenty of opportunity for growth, this is a full-time 40 hour a week position including full benefits, paid sick time, with the potential for paid time off and rapid advancement in pay and position. Based on your experience and skill set, compensation for this position starts at $20-25 per hour.

CJLA is a clothing and lifestyle brand that is simplifying people’s lives across the world starting with their closets, leading to their homes, and building their lives.  We are looking to add team members to help us tell the stories that matter most to our community.  

Some responsibilities may include: 

•  Responding promptly to all customer inquiries via:

*Email

*Upcoming LiveChat on the site 

*Social media channels


•  Assisting with placing, cancelling, & tracking orders

•  Answering store policy questions

•  Sharing product and fashion knowledge

•  Ensure escalations are solved on first contact

•  Providing innovative ideas

•  Meeting weekly with our warehouse team

•  Processing return credit

•  Posting pre-approved content on social media

•  Keeping detailed notes on warehouse issues 

•  Keeping detailed notes on product issues

•  Reporting to our office in Tarzana, CA Monday-Friday

•  Availability to work nights + weekends


Required Experience:

•  One year of customer service experience

•  Proficiency in Microsoft Excel + Google Sheets

•  Familiarity with Instagram app


Ideal applicants will have:

•  A desire to serve customers

•  Ability to work independently and as a team

•  Strong attention to detail

•  Ability to effectively multitask

•  Comfortability in a fast-paced environment

•  A personable and proactive attitude


Benefits:

Employees are shown appreciation and enjoy the following benefits in addition to a competitive salary:

•  Health insurance plan

•  401k plan- once eligible

•  1-2 lunches provided weekly (in addition to office snacks)

•  A fun, comfortable work environment encouraging creative freedom

•  Books, videos and education to encourage personal growth and connect as a team

•  $1200 in clothing a year

•  50% off employee discount on all CJLA branded products

•  Paid sick time

•  Potential to earn paid time off


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